At Emirates Investment Bank, protecting our clients, their assets, and their personal information is a priority. Fraud and scams are becoming increasingly sophisticated and may involve phone calls, SMS, emails, messaging applications, fake websites, impersonation of bank staff or Relationship Managers, false investment opportunities, or urgent payment requests.
If you suspect fraud, a scam, or any unauthorized activity affecting your account, investment relationship, or payment instruction, please act immediately. Early reporting significantly improves the Bank's ability to contain risk, protect your relationship, and, where possible, support recovery efforts.
Emirates Investment Bank provides multiple channels to help you report fraud quickly and securely.
Please use only Emirates Investment Bank's official contact details published on this website. Do not rely on contact details, numbers, or links shared through unsolicited messages or informal channels.
If you believe you may be the target of fraud, or you have already shared information or approved a suspicious instruction, please take the following steps immediately:
If your Relationship Manager is unavailable, please use the Bank's official fraud reporting channels immediately.
For your protection, Emirates Investment Bank will never:
If anyone claiming to represent Emirates Investment Bank asks you to do any of the above, please treat it as suspicious and contact us immediately through an official channel.
At Emirates Investment Bank, we recognise that private banking relationships are built on trust. Fraudsters may try to exploit that trust by impersonating your Relationship Manager or another bank representative.
Please remember:
If you receive:
Please verify it independently before taking any action. This is one of the most important protections against RM impersonation and sophisticated social engineering fraud.
Private Banking and Wealth Management clients may be exposed to both conventional and highly sophisticated fraud attempts. Awareness is one of the strongest forms of protection.
1 Phishing and Social Engineering
Fraudsters may send fake emails, SMS, or messages claiming to be from Emirates Investment Bank, the Central Bank, government authorities, or trusted service providers.
Protect yourself: Be cautious of urgent, threatening, or secretive requests. Always verify independently using official contact details.
2 Unauthorised Transactions
If you notice a charge, transfer, or payment that you do not recognise, report it immediately so the Bank can assess the matter and take containment measures where applicable.
Protect yourself:
3 Payment Fraud / Beneficiary Change Scam
Fraudsters may attempt to manipulate you into making an urgent transfer, changing beneficiary details, or sending money to a fraudulent account.
Protect yourself: Independently verify all unusual payment requests, especially high-value or urgent ones.
4 Investment and Sophisticated Scams
This may include:
Protect yourself: Only act on investment opportunities confirmed directly through Emirates Investment Bank's official channels and your authorised Relationship Manager.
5 Relationship Manager Impersonation
Fraudsters may pretend to be Emirates Investment Bank staff or your assigned RM and request urgent transfers or sensitive information.
Protect yourself: Always independently verify through official EIB contact details before acting.
6 Business Email Compromise and High-Value Instruction Fraud
Be alert to situations where a fraudster gains access to the email account of your assistant, family office representative, business contact, or another trusted party and sends realistic but false payment instructions. Always independently verify any new, amended, unusual, or high-value payment instruction through a separate trusted channel before proceeding.
Protect yourself: For any new, amended, or unusual remittance instruction, verify through a separate trusted channel before proceeding.
Once you report suspected fraud, the Bank will log your case, take urgent protective action where needed, investigate the matter, keep you updated as appropriate, and advise you of the outcome and next steps.
If you remain dissatisfied after the Bank's complaint resolution process, you may escalate your complaint to Sanadak, the UAE's independent financial ombudsman, in accordance with applicable procedures.
You can reduce fraud risk by following these important practices:
Fraudsters often rely on urgency, trust, and confusion. If you are unsure whether something is genuine, pause and verify before taking any action.
Fraud risks continue to evolve. Emirates Investment Bank will continue to monitor emerging fraud trends and update guidance to help protect clients.
Please visit this page regularly for:
